Disgusting Service

I had unfortunately booked a return bus ticket from Lenasia to cape Town with Eldos and have never regretted something this bad

Depart from jhb was on 23 Dec 2022 at 4:40pm, to our surprise we only left park station at 10:30pm, losing out one day on my car booking as we only reached cpt the next evening at 5pm

1. The delay was because the driver was sent to Pretoria for what, no one knows 2. We were assigned a shuttle service to the depot but it kept overheating 3. The driver of the shuttle service left immediately after reaching the depot 4. We were stranded at the depot with no information about what to do or where to go until we sneaked into one of the management's offices who then helped us get onto a bus which was not even an eldos bus 5. No driver was willing to go cape town

Thinking that's bad, wait for the return bus details

Bus was to return 02 Jan 2023 at 6:30pm The bus was on time because I believe it was from Cape Town BUUT

1. Buss had no windows 2. Buss had no aircons 3. Bus had no USB slots to charge phones 4. Toilets were the worst and smelling 5. Drivers knew nothing about it and blamed it on management 6. Passengers came in with coolers of alcohol and drivers only gave a verbal warning but nothing else was done and alcohol was consumed throughout the journey (imaging the smell in a bus with no ventilation at all) 7. The bus seemed to be a second home to ****roaches (plenty of them live on them) 8. We were to be dropped off at signet terrace but were dropped at park Station and no one knew who would bring us to signet not even the drivers, luckily to our rescue there was a lady driver to then take the matter in her hands and help us. But then also in the whole commotion we were again delayed

Please can you assist with a full refund as the service was poor and the experience was disgusting and smelly