Disgusting Eldo coach services

We were first given a bus that was not fit to be on the road. The minute we hit Queenstown our bus was traveling at 10km an hour. The whole time we were asking the driver to tell us what’s going on and he said nothing. At 10:46pm they sent us a message apologizing for their technical difficulties. A technician was called in Alwal North after 1am and it didn’t even take him a minute to diagnose that the bus is not regularly serviced and that the filters all need to be replaced. We called their call center at 3:14am and we were told that a replacement bus would be coming after an hour. It’s now 4:46am and we’re told that it’s another 80km before it arrives. We are in the middle of nowhere with children in the bus. Our bus driver is nonchalant about this situation, when we ask him what’s going on he just threatens us and tells us to relax. I had to call from a different number to get feedback from their call centre because they had stopped picking up my calls. This company is a joke and judging by the way their staff is acting, this is not the first time that they have had this type of problem. How can they allow passengers to get on a bus that is harzadous because the driver himself told us that he knew that there was something wrong with this bus before we left. We experience so many accidents with busses in South Africa, especially over the festive season. It is high time that these companies own up and take better care of these vehicles and stop endangering our lives.