Dirty and Smelling Bus

I bought tickets online, and when I went to get them printed there was an error on Eldo's side. I called the Call Centre and spoke to Angel that was the supervisor on duty at that time, she promise to send the tickets to me electronically but she never sent the tickets. I then called again and spoke to another supervisor and he assisted me immediately. When the bus arrived at the departing point , we put our bags and went inside the bus, there is no space for one to pass, the passage between the seats is literally small. The toilet was a disaster , it was smelling, dirty and the toilet was not flushable. The driver put the air con on the whole night and when we asked him to switch it off, he simply said "it's smelling". The bus was dirty , and some windows did not have curtains. I would never recommend this bus service to any of my friends or relatives or anyone I know. It's expensive for nothing.