1 reviews | Active since May 2018
de*****ing customers
Let me state my dissatisfaction with your terrible service!!
I had booked a bus for my girl friend with the following details: Ref no.: AAC11E01 Trip details: from Johannesburg to Umzimkhulu Date: 3 May 2018
The problem that I've encountered is that my girlfriend has just been informed (during the trip) that the bus will not be stopping in Umzimkhulu! But will drop her off more than 80 kms from the intended stop. Now imagine, the arrival time is set for 2 am! How the heck are we to organise transport to take her home at such an ungodly and unsafe hour??!
Then my second problem is when I contacted your contact centre telephonically, the agents said they would try sort this out and get back to me. It's been 2 hours now and no word and the call centre now keeps dropping my calls when I try calling (your supposed 24 hr call centre mind u!)
My biggest problem with your company is the uncaring nature for the safety of your female passengers, that at such a late time, a person would be told at Night, during their trip that they'll be dropped more than 80kms from their destination, with no concern for her safety. As you should know, SA is not a country known for its safety, especially towards its women. I would have thought your company is sensitive to this.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint.
Best regards,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint.
Best regards,