CONCERN AND COMPLAINT

<p>Sent: 17 October 2016 03:25 PM<br /> To: ********** /> Subject: CONCERN AND COMPLAINT</p> <p>............................................................................................</p> <p>Good day,</p> <p> </p> <p>My name is Charity Mbhele (Zama). On the 9th on October I had an unforeseen car tyre puncher at 09:55 am whist I was on my way to get the 11:00 am bus, I therefore called the Durban park station at 10h00 am I spoke to Zama. I then explained to Zama that I was coming from the Marinnhill area so I pleading with her if I could caught the bus at the Marinnhill toll plaza as I knew that I will not make it in time , Zama then refused and insisted that I need to be at the Durban station or go to PMB. I then had to forfeit my the bus ticket as I wasn’t given the toll plaza option.</p> <p> </p> <p>What the company protocol in such events?</p> <p> </p> <p>Attached is my call histor</p>