Complaint sent by Luke Van Rooi

To whom it may concern,

I type this email highly upset with the service I have received from Eldo coaches,

I Luke Van Rooi had purchased 2 tickets through your call centre

The first ticket was from Lenasia South(Starling street) to Durban Station on the 29th of March 2018 at 20:40PM With reference number: AABHXW

My return ticket was from Durban Station to Lenasia South(Starling street) on the 01st of April 2018 at 22:00PM With Reference number: AABHX5

I had called on the 1st of April 2018 between 11am and 12pm to cancel my ticket (AABHX5), I was then cut off by the first consultant whose name I can’t remember, I then called a second time and spoke to Amanda and requested again for my ticket to be cancelled she then put me on hold and I was then cut off again, I then called a third time and spoke to a gentleman not sure of his name and he put me on hold and I was cut off again, I then called a fourth time and spoke to Amanda again and the same thing happened I then called a fifth time and spoke to another lady whose name I also can’t remember but she had stated to me that my ticket had been cancelled.

That was only for me to get to Durban station to be told that my ticket was not cancelled and so I had to pay the full amount of R370(AABQL6) for my ticket. (This was the 11AM bus)

The bus that I had gotten on to, the driver refused to drop myself and a few other passengers off at our stated destinations on our tickets(this was the 11AM bus, myself and the other passengers only reached Park Station around 09:30PM/10PM and myself and the passengers that then had to wait for another bus to take us to our destinations reached them at around 11PM) we waited about half an hour to an hour for the next bus to take us which was highly unacceptable.

I would also like the balance of my money for my ticket cancellation to be paid to me.

If this is how Eldo coaches is going to do business then myself and my family will no longer travel with you and we will be sure to tell our friends and family.

From Luke Van Rooi Cell number is: ********** 475