Complaint about poor service

Service is disappointing. It looks like their busses are not maintained properly. We had problems this morning at 12:30am 7th November 2021, when we had to leave Swineburne. Driver never communicated with us passengers. We have been stuck for almost an hour now at De Hoek plaza on the N3 and nothing is communicated to us. Their so called 24hr service line is not being attended to when one calls. I personally tried calling but the machine's been saying I should hold while they locate the person I'm calling. This is disturbing. Some of us are now off schedule. We have to connect to other sources of transport to get to our other destinations. Are we gonna be compensated for the inevitable loss that some of us are gonna experience? It's now 05:55am, 7th November 2021