Bus broke down and passengers needs not considered

The bus arrived an hour late at Pretoria bus station headed to Durban. We were scheduled to leave at 9pm but we left at 10pm. The lady working at the helpdesk was very rude, sarcastic and swore and passengers who demanded to know what time will the bus be arriving. I have never seen such rude behaviour in my life.<br> <br> The biggest issue is that the bus was faulty, cold, and dirty. Eventually it broke down at 1AM and we waited for a mechanic who came 4 hours later but still could not fix the bus. He said the bus needs to be towed because it is broken.<br> <br> We have been stuck in this freezing bus since 1am. It is now 8am and there is no clear sign as to what is Eldo Coaches intending to do about this issue. No communication whatsoever. Their helpdesk is not taking calls. We are freezing here because the heater is not working. We are being treated as if we owe Eldo Coaches something. THIS IS BAD CUSTOMER CARE!!