Bed service on three occasions in under 2 weeks

On 13th April 2022 ticket was book for three of of my family members from PE rail way station to Johannesburg. Bus was due to leave at 17h30, but only 19h00. Where they had to drive to Greenacres to have the bus cleaned

They only arrived in Johannesburg at 11h00 on the 14th April 2022 of which my family missed my wedding. Due to you'll lack of communication

On the 19th April 2022 ticket was booked for two of the members to return from Johannesburg to Port Elizabeth, he bus was late and this time very dirty as well Bust only pitched after 19h00 at Park Station. Family did not have a pleasent drive at all

On the 23rd April 2022 ticket booked for the third member to leave. Yet again the bus was late from Eldopark to Park Station. Leaving him stranded with the other passenger waiting for the buss to Port Elizabeth in a unsaved environment

No communication send out , I had to call around 18h40 and . Just for the operator to advise that he need to verify. He called me at 18h55 , to advise the drivers are fueling up and will be at Park Station in the next 45 min. The operator said that he will be sending out communication out to all the passangers

At 19h41, passengers at Park Station was advised that the bus was only leaving the depo.

At 20h16 , I called the call center again, feedback I received that the buss was stuck in traffic on the double carrige bridge

The bus finally arrived at 20h50, family member got on and got a seat next you'll stinking toilet

Bus only left Johannesburg park Station at 21h02

I honestly use to love this bus service, myself and my family have been traveling with you for years

But this will be the last time that we will using your service