1 reviews | Active since Apr 2018
Bad Services
On the 28/03/2018 I was travelling to Cape Town. I was excited and looking forward to my appointment in Cape Town until I get to park Station (Johannesburg). I once used Eldo coaches to Eastern but I stopped due to the three seater buses you have/had and my health condition (bradycardia) doesn’t allow me to seat in the middle/being squashed against the window. When I made the booking I was assured by the sales lady Eldo coaches doesn’t have 3 seater any more then I booked my ticket. Coming to my surprise when we arrived in Johannesburg from Pretoria the bus that was waiting for us was an old Trasnat 3 seater bus and the rude coloured lady who claimed to be a manager said “ those who want to go to Cape Town must get in and leave those who don’t want because this bus is roadworthy” when we tried to complaint. A bus being roadworthy was not my major concern my concern was my comfort due to my condition. The bus air corn and bathroom was not working, people were forced to open windows and to stop everywhere in order for them to help themselves. When I get to Cape town I was really sick not only with bradycardia but with flue as well. I didn’t attend what I was supposed to attend because I was sick due to Eldo coaches.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint
Best regards,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint
Best regards,