Bad service

The bus was supposed to depart at 7:10 but decided to pitch an hour later at 20:30. I called the 24hr customer service and it was never answered my call was on hold. What a waste!! The it gets worse as the bus pitched, the drivers were VERY RUDE had a smell of alcohol even. They couldn't careless that I had to wait at night and I'm a woman. In the midst of this whole tragedy I experienced anxiety. I DONT recommend Eldo coaches AT ALL!!!