Bad service

My online booking was for 22H00 from Parkstation to Durban we waited for 22h00 till 23H30 no communication and in the Que we were with people who were booked for 17H00, long story short we were told to go out park station to ride a Citiliner bus to Durban. From Durban to Johannesburg same story the bus was also late took Greyhound we left Durban station 23H30 the bus got lost, Bus driver didn't know where parkstation is one of the passengers helped to navigate when we arrived in park Station the driver was told not to inside because the bus doesn't have permit.