Bad service and management

Today at 2:30 am I got on one of the Eldo coaches in Springbok heading to Potchefstroom. We bought two tickets as we were two travelling together, there was no other seats available next to each other except for seat 1-6. As the bus pulled away one of the staff members sat behind me which is seat number 9-10 , he informed me that passangers are not allowed to sit in die front rows. He kept going at us untill he moved to the front when we reached Aggeneys. Is this the service I’m paying for? I think decent curtacy goes a long way when travelling that far.