1 reviews | Active since Dec 2017
bad customers service
On the 17th December 2017, my sister's grandson bought a ticket from cape to joburg accompanied by her mom. The ticket was bought in the morning, he was suppose to board a bus of 11:55am, when they arrive at busstop the bus had already left him. They were than given number to call to ask about next coming bus, to her surprise the call centre told her she has to buy another ticket for next coming bus. I even also called the call centre i was told the very same story. Can you please assist me in getting the R700 bus fare we still have the ticket. Thanking you in advance, I really need your help.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing this matter to our attention.
We will shortly revert to you with an outcome to your complaint
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing this matter to our attention.
We will shortly revert to you with an outcome to your complaint