Bad customer service/Not road worthy buses

Yesterday I was booked for a 14:00 bus from Durban to Johannesburg (22:30) which broke down in Howick and only arrived in Jhb at 02:10a.m. today. The company protocol has no consideration for it's customers what so ever. Which sends a mechanic to diagnose the problem before sending a replacement bus. Not taking into account the customer inconvenience in the process. We had to wait about two hours for a machanic to arrive to do the very same thing that the driver did when the bus wouldn't accept gears. The mechanic said the bus was out of brake fluid which had to be bought at the nearest gas station. How does he come to the breakdown site with no supplies? How does the company also send out a bus without the necessary maintenance checks. What happened to \Road Worthy Test"? The bus had small children which were then agitated and adults who also had work commitments for the next day. Only when the mechanic was on site they organised another bus to take passengers which came at 20:10. With no food"