Bad customer service

I had a bad customer service experience with this bus company yesterday 22 July 2022. The bus i was supposed to board was delayed by over 3 hours from durban to johannesburg. And there was no clear communication informing us on the logistics of the trip. Me and other passengers were collected from durban station then dropped off at South Beach and we stood for a few hours there. I tried call the 012 number a couple of times but i wasn't assisted due to high call volumes. Then, i asked if it were possible to reschedule my ticket the front desk clerk at Durban station she told me the system wouldn't allow that however, told me i had to speak to to her manager about that. I then decided to just continue with my trip, im already there might as well exercise my level of patience. Eventually, we drove off to johannesburg. The downside about this was that I arrived so late at johannesburg and were dropped off at some shady place near the station not inside as per usual. I am truly disappointed by today's service. And wouldn't recommend it to anyone after yesterday 22 July 2022.