LS
Linda S
1 reviews | Active since Jun 2009
23 Jul 2018, 17:45
appalling service
Eldo is the most *********** company i have ever dealt with, i booked a ticket from cape town to queenstown for the 22July 2018, unfortunately we had a death in the family and ask to have the travelling date changed, instead i was told to go to their offices in Cpaetown ,ticket bought through Shoprite, never using this pathetic company
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Replies (4)LS
Linda S's updateReviewer Update
25 Jul 2018, 10:24reference number aagolvo1
LS
Linda S's update25 Jul 2018, 10:24
Reviewer Update
reference number aagolvo1
Eldo Coaches's replyOfficial
27 Jul 2018, 15:37Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint.
Best regards,
Eldo Coaches's reply27 Jul 2018, 15:37
Official
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint.
Best regards,
LS
Linda S's updateReviewer Update
27 Jul 2018, 18:16please listen to the calls recorded under my reference number, all i want is my refund, if i do get it, im might consider using your services again, im battling with my mother death and cant take much hogwash from you people
LS
Linda S's update27 Jul 2018, 18:16
Reviewer Update
please listen to the calls recorded under my reference number, all i want is my refund, if i do get it, im might consider using your services again, im battling with my mother death and cant take much hogwash from you people
LS
Linda S's updateReviewer Update
09 Aug 2018, 17:08why is this matter still not resolved i feel im talking to a brick wall, such appalling service and a bunch of *********** people
LS
Linda S's update09 Aug 2018, 17:08
Reviewer Update
why is this matter still not resolved i feel im talking to a brick wall, such appalling service and a bunch of *********** people