1 reviews | Active since Oct 2017
angry customer wanting his refund!
Guys im not one who complains about things that petty or anything of that nature,but i write this status update fuming with anger
Long story short, i booked a Eldo coach bus ticket for sunday evening back to cpt. We(3 guys) arrived there about an hour before the depature. We waited for about 5 hours and this bus didnt arrive,mind you i have never experienced their services before and i was shocked. Eventually we had to leave cz the guys were rushing to EL that monday morning for work.
I called thier call centre to advise them of this. Eventually i get to cape town, via a different coach of which nayo yi***a nje yebus cz that too was late by 7 hrs! But kungabikho ngxaki. I tell their offices ekapa that this is the situation. Bathi no "we were wrong cz we didnt send u a text advising u that the bus is late,we sorry ee will investigate and get back to u." i spend this entire week back and forth etown and calling the call centre. These ****** *******s keep my hopes high. Today they tell me i wont get my refund. Why? They cant explain nor give me a substantiate answer as to why i cant give my money back.
Eldo coaches is a ****ty bus shem. **** them. But i guess iblack on black service will always haunt is. Because honestly speaking,had i been enye intlanga or race there wouldve been different approach. But mnsunu yabo...BONKE!
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing this matter to our attention.
We will shortly revert to you with an outcome to your complaint
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing this matter to our attention.
We will shortly revert to you with an outcome to your complaint