Absolutely pathetic service 😠😠😠

On 7may I booked a bus trip online for a relative with Greyhound... Upon arrival he was told the bus had been cancelled, so I lucky found a spot on Intercape. On 9 May I called greyhound to try and arrange a refund.. I was then told that particular trip had left on 8 May and was outsourced to Eldo Coaches.. This is where my nightmare starts. I checked online and got 4 contact numbers for Eldo. I called them but didn't get through to anyone... It plays u adverts of their website, their whatsapp customer service line etc... I have tried all those... I have made close on 100 calls and I have yet to speak to someone at Eldo Coaches. I have been on their Facebook page complaining. I have used their whatsapp line... These people just don't care. They don't answer their phones, they don't respond to emails, they hardly respond on whatsapp. The only responses I ever got was that they are investigating my issue... And a few days later that there was a backlog for refunds, but no time frame... Today is 1 June... Almost a month later... And again this morning I have been on all their platforms and made another 15 calls and still I have not spoken to a single employee of Eldo Coaches. I am at my wits end. I have never ever in my entire 46 years on this earth experienced such pathetic service.. U can't even call it service because it doesn't exist. I have no idea how this can be a national company and how they remain in business.. I also don't know if they even have staff coz I have not spoken to a single one of them after almost 120 unanswered calls. There is no rating for this type of thing... There should be a negative 20 rating.. And they still won't make that grade.. I'm utterly frustrated and still have no clue if I will ever get my money back 😡😡😡😡😡