A bunch of ****** and poor ****ty service!

My domestic worker purchased a ticket to travel home just before the president announced the country will go into lockdown. Following that, we had to go into Cape Town CBD office where we were told we could not get the refund in cash back but that they would give us the a voucher, which money was placed on the card. We were told she can use that ONLINE when buying another ticket later on. Last night we wanted to book her home to see her family using the voucher and now I am told this cant be done. I need to drive back into the office in the CBD (inconveniently) to physically purchase the ticket! I dont even go to the shops to my own shopping! Everything is done online! The operator gets irritated (**** service by idiots answering calls) on the phone and I am told that they cant refund that even for her as a last resort. They are quick to take your money but have no decency to repay an honest woman her money back when they have not delivered. 2 of the 3 numbers on line dont even work and the response from head office is pathetic!