Truworths stole my money! They refuse to give it back!

This is by far the worst customer service experience! No! It should be a crime to hire People with such incompetence. Lucky Tiva and Kenneth Gobodo. I dont even know what to say. Even Joseph at Sandton was embarassed on their behalf. He apologised and apologised. But, they even had the nerve to tell me that they are not sorry! Wow! I am going to open a case of ***** with the police!