NO SERVICE - NO REFUND!!

<p>I'm the Property Manager of 11 residential properties. We had a plumbing problem at one of them and contacted El Cad to quote us on whatever is necessary to solve the problem. We received their quotation amounting to R4,836.00 which we paid in full on the 8th of March 2017. We further more requested a written guarantee on their work which they agreed on but we never received. They committed to start work on the 13th of March. I contacted them via email on the 23rd of March as they never pitched. Furthermore it is very difficult getting hold of them - very seldom answers the phone and only replies via email a day after. They apparently had a death in the family - my only question being why not contact their clients?? Then one excuse after the other - only getting hold via email and them only responding the day after that. By the 6th of April still nothing happened. On the 10th of April they committed to start work on the 12th of April. Again no one pitched. On the 26th of April I had no patience left and just done with the one excuse after the other. The job was cancelled and I requested them to refund us. On the 2nd of May they committed to repay the full amount during that same week. Today is the 26th of May and still no money dropping (or any response for that matter). Their email address is ********** their only office number is ********** with fax number ********** . No address on the add or on their quotation / invoices. The contact person Charlotte and Willem. I've never experienced ANYTHING like this before and would definitely NOT recommend them. Be careful!</p>