Please fix

For the past two weeks now every night between two and four AM, El burro in Green points alarm goes off continuously! For us who need to work this is a problem i have tried to contact them about numerous times without getting that call back to discuss a solution. A business that doesnt work with the community because they now have a nice big rep? I am writing this at 3:45, being unable to sleep since 2AM and have work in an hour. Would give no stars if possible. Thanks El Burro