Complaint about eks tracking poor service delivery and neglecting their customer,

Mid December I have notice that my eks tracking unit is not working properly. I normally get calls when entering high risk areas but this December I didn't get any call even on the roads that I know that tracker will call. I then decided to test by pressing my panic button but I got no respond as most when I get press panic I will get calls from eks tracking. I then decided to lock a call on 2024/12/23 and the consultant told me that they were busy upgrading their system but when he check my vehicle he could not pick up the vehicle that shows that the unit is not working properly he then say he want to speak to supervisor so that they can organize technicians to come out but he will call me back shortly to arrange I waited till the following day then I call again on 2024/12/24 spoke to consultant by the name of Tlhalefang Ngwako she was not helpfull as well she told me that the unit got a problem but she must first talk to supervisor and get back to me till today on 2024/12/28 I haven't got any call from eks tracking and my unit is currently not working I am paying for a dead unit in my vehicle and if something happened to my vehicle insurance told me that it is always my responsibility to make sure the unit is working properly at all times. The company I put my trust to monitor my vehicle doesn't care I wrote email to them no one responded this far I log calls no assistance. Currently I'm asking hello Peter to intervene to assist me cancel my contract with eks I did honor my contract but they are not doing what I'm paying them to do. I want out of their contract I will look for another tracker company that will not give me headache.