MO
Mauritz O

1 reviews | Active since Jun 2016

23 Mar 2025, 10:58

Unsatisfied

Ekko is not true worthy when it comes to service. I placed a review a while back, and until now, they still haven't assisted with my booking for Mosselbay. I have been a member for one year now, and I have canselled my membership with them. This month, they tried to load a debit order, and I reversed it. I request them to pay the years membership back to me due to that they cant even give me my booking in Mosselbay like i requested. Until now, they still didn't refund me or made a booking in Mosselbay. I paid a whole year for the membership and couldnt use it...... I say it again I will rather book with Bookings.com. This is not the way how you treat your loyald paid memebers.

0
Replies (1)
ekko
ekko's reply27 Mar 2025, 14:16
Official
Hello,  Mauritz . I'm really sorry to hear that your recent experience with Ekko didn't meet your expectations. 😢We have a dedicated team working to resolve such issues. 💪 I'm Ammie Chili, the Brand Manager, and I'd like to personally look into your query. Please message me on WhatsApp at  +***2 , and I'll keep you updated on our progress. 👍