Terrible service

Terrible service, since when should the client whatsapp for feedback on there query. Please see reply on my previous review...... oh my word......firstly the number she said I must whatsapp on doesnt even show do to the popi act. Secondly ekko is suppose to resolve the issue however they only hope the problem will go away...... Seriously...... I will rather book with bookings.com. This is the worse ever experience I have ever had! Thirty you can contact me! Clearly your paid customers don't count! Ekko you took my money and I want this issue to be resolved!!!