MO
Mauritz O
1 reviews | Active since Jun 2016
26 Apr 2025, 05:38
Terrible service
Once again, I was still not assisted with a place in Mosselbay. I asked for a booking in January already for December from 23 December 2025 until the 3rd of January 2026 Until now, they were not able to assist me. I requested them to refund me and still nobody returned a call. Ekko owe me for 125 units that was never used. I paid every month my membership fees for the last year and I was not able to get a booking. This is the worst servce ever.
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Replies (1)
ekko's replyOfficial
10 Sept 2025, 13:39Good day Mauritz,
I hope you are keeping well.
Thank you for your continued engagement and for allowing us the opportunity to address your concerns. We understand how important it is for your accommodation needs to be met, and we sincerely appreciate your patience throughout this process.
From 21 February to 17 June, our team worked closely with you to find a suitable resolution. Please see a summary of our interactions below:
21 February
Our agent, Pearl, contacted you and submitted a stock request for your preferred property. She explained the process in detail, and at that time, you agreed to remain a member provided we could meet your accommodation needs.
7–28 March
Pearl remained in regular contact, submitted further stock requests, and kept you updated on progress. We understand that you had specific date requirements, and while alternative options were offered, they were unfortunately not suitable for you.
26 April
You were contacted again with available accommodation options, which you chose not to accept.
17 June
We made a final attempt to assist by offering alternative dates in December and January. As these were also not aligned with your needs, a refund was processed shortly thereafter.
Mauritz, we truly value your feedback and regret that we were unable to meet your expectations on this occasion. Your satisfaction is important to us, and we remain committed to providing support wherever possible.
Should you require any further assistance, please don’t hesitate to reach out.
Warm regards,
Moesha Narasiah
I hope you are keeping well.
Thank you for your continued engagement and for allowing us the opportunity to address your concerns. We understand how important it is for your accommodation needs to be met, and we sincerely appreciate your patience throughout this process.
From 21 February to 17 June, our team worked closely with you to find a suitable resolution. Please see a summary of our interactions below:
21 February
Our agent, Pearl, contacted you and submitted a stock request for your preferred property. She explained the process in detail, and at that time, you agreed to remain a member provided we could meet your accommodation needs.
7–28 March
Pearl remained in regular contact, submitted further stock requests, and kept you updated on progress. We understand that you had specific date requirements, and while alternative options were offered, they were unfortunately not suitable for you.
26 April
You were contacted again with available accommodation options, which you chose not to accept.
17 June
We made a final attempt to assist by offering alternative dates in December and January. As these were also not aligned with your needs, a refund was processed shortly thereafter.
Mauritz, we truly value your feedback and regret that we were unable to meet your expectations on this occasion. Your satisfaction is important to us, and we remain committed to providing support wherever possible.
Should you require any further assistance, please don’t hesitate to reach out.
Warm regards,
Moesha Narasiah
ekko's reply10 Sept 2025, 13:39
Official
Good day Mauritz,
I hope you are keeping well.
Thank you for your continued engagement and for allowing us the opportunity to address your concerns. We understand how important it is for your accommodation needs to be met, and we sincerely appreciate your patience throughout this process.
From 21 February to 17 June, our team worked closely with you to find a suitable resolution. Please see a summary of our interactions below:
21 February
Our agent, Pearl, contacted you and submitted a stock request for your preferred property. She explained the process in detail, and at that time, you agreed to remain a member provided we could meet your accommodation needs.
7–28 March
Pearl remained in regular contact, submitted further stock requests, and kept you updated on progress. We understand that you had specific date requirements, and while alternative options were offered, they were unfortunately not suitable for you.
26 April
You were contacted again with available accommodation options, which you chose not to accept.
17 June
We made a final attempt to assist by offering alternative dates in December and January. As these were also not aligned with your needs, a refund was processed shortly thereafter.
Mauritz, we truly value your feedback and regret that we were unable to meet your expectations on this occasion. Your satisfaction is important to us, and we remain committed to providing support wherever possible.
Should you require any further assistance, please don’t hesitate to reach out.
Warm regards,
Moesha Narasiah
I hope you are keeping well.
Thank you for your continued engagement and for allowing us the opportunity to address your concerns. We understand how important it is for your accommodation needs to be met, and we sincerely appreciate your patience throughout this process.
From 21 February to 17 June, our team worked closely with you to find a suitable resolution. Please see a summary of our interactions below:
21 February
Our agent, Pearl, contacted you and submitted a stock request for your preferred property. She explained the process in detail, and at that time, you agreed to remain a member provided we could meet your accommodation needs.
7–28 March
Pearl remained in regular contact, submitted further stock requests, and kept you updated on progress. We understand that you had specific date requirements, and while alternative options were offered, they were unfortunately not suitable for you.
26 April
You were contacted again with available accommodation options, which you chose not to accept.
17 June
We made a final attempt to assist by offering alternative dates in December and January. As these were also not aligned with your needs, a refund was processed shortly thereafter.
Mauritz, we truly value your feedback and regret that we were unable to meet your expectations on this occasion. Your satisfaction is important to us, and we remain committed to providing support wherever possible.
Should you require any further assistance, please don’t hesitate to reach out.
Warm regards,
Moesha Narasiah