DW
Douglas W

1 reviews | Active since Mar 2011

20 Mar 2024, 13:46

Ekko Rip-Off

Very unhappy and I feel like I have been conned. Doyle quickly boasted and showed us the savings we would be making on holidays, even doing a quote for a Mediterranean Cruise, which we found the quote to be very good. He convinced us to sign up. Since signing up, we have found that prices quoted during demonstration was a joke, as I could get the cruises cheaper elsewhere (without even been a member at any of the businesses).

Doyle also stated that should we require anything, we are to contact him personally so he may assist us. I have been struggling really hard to get hold of him and he does not help at all.

I get better deals on booking.com then I can get from Ekko. I also do not have to pay a monthly membership fee with Booking.com. With Ekko I have to pay a monthly membership fee from which I receive no real benefits.

This seems like a money making scheme, I am sorry, convince me otherwise to keep me as a client. No, seriously, CONVINCE ME and I will change this rating.

0
Replies (2)
ekko
ekko's reply22 Mar 2024, 08:17
Official
Good Day,Douglas. We’re sorry to learn that your experience with Ekko fell short of your expectations. Our community boasts over 100,000 satisfied members, and we'd like you to be one of them. I’m Ryan Firmstone, the Brand Manager, here to demonstrate that we are dedicated to delivering exceptional service. Please contact me via WhatsApp on ***, and I'll personally attend to your query and provide regular updates. Your satisfaction is our priority. ✨ 

Best regards,

DW
Douglas W's update25 Mar 2024, 19:15
Reviewer Update
Hi Ryan

Thanks. Please email me *** - I cannot see your number on the message.

Regards, Douglas