Ekko ********* business practice

********* business practices. I signed up for the timeshares as well as their cashback benefits, which you can only access via the app. The app is not working even when trying many times with the assistance of the salespersons. I was asked to escalate the query to their head office IT department, which I did 3 weeks ago. I doubt if there's any legitimacy to this and am taking it up with the Consumer protection. I feel they are not doing their end of the contract.