Shocking service at Ek Trou Bridal

Worst sevice ever!!!!!! Please don’t make use of Jacqueline’s services. She wasted our time and money - and now 3 weeks before my wedding I have to find 3 new brides****s dresses. 1) She kept on loosing our order, then argued with my mom and I about what we ordered. Then she kept on getting the colours wrong of the dresses as well - even after numerous emails has been sent to confirm the type and colour of dress. 2) I ordered the dresses in April 2018 and asked that it could be completed by end October. A week before the collection date, I contacted Jacqueline to ask about the dresses. Her response was that she is going to start with them now. That means she has 1 week to complete 3 Jane Skirts and 3 Boho dresses. I specifically said to her that I don’t want it to be a rushed job, therefore I will give her until 24 Nov to complete my order. On Wednesday, 14 Nov I made contact to find out how the dresses are progressing. She said that the dresses will be finished and can in fact be collected on Friday, 23 Nov. On Tuesday, 20 Nov my mom contacted Jacqueline to confirm that she and my dad are collecting the dresses on Friday. Her response was that she is actually on her way to buy the material for the skirts and dresses. Jacqueline then wanted to confirm that the Jane skirts are pink, which is completely wrong as we have reminded her numerous times via email that the Jane skirts are NAVY!!!! ONCE AGAIN SHE GETS THE ORDER WRONG!!!!! My mom was shocked that after all this time, she still can’t get it right!! To make matters worse, on Friday, 23 Nov my mom phoned Jacqueline to tell her that they are on their way to collect the dresses. Jacqueline told my mom that they shouldn’t come as she is STILL busy with the dresses!!! 3) Upon arrival my mom could see that the dresses are way too big or too small, however she had to take them as we couldn’t give her more time. My brides****s and flower girls had to try their dresses and skirts to make sure it’s right. Seriously, she had time since April to complete the order. 4) When my brides****s tried their dresses, it was horrifically messed up and wrong. My one brides**** is an XS - she can fit x3 into her dress ? my other brides****’s dress was too small and the length of all the dresses were too long. The flower girls dresses are also completely wrong. The one’s skirt is just a bit too short and the other skirts are way too long. And the best and most shocking part: my brides****s and flower girls all went to Jacqueline for their measurements ??? how she measured I have no clue. Her stitching on the dresses are HORRIBLE!! The dresses also does not look like the pictures as advertised on the website! False marketing!!!!!!

Honestly, Jacqueline does not deserve to have her own clothing company. In fact, she is a *****. She takes your money, makes lame excuses about why the order is not finished (seamstress not arriving or quitting), wastes my time and causes more stress. My wedding is on 15 December 2018 and now I have to find new dresses. Please please please stay away from this Jacqueline, she will just make your life difficult and add extra stress for the bride.