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MJ
Marli J

1 reviews | Active since Jul 2019

21 Jan 2022, 12:26

Not recommended

Unfortunately this organisation can not be recommended. Firstly, the owner has a different full time job which means that his solar clients are not at all priority. Upon contracting him, he provided a quote without coming to inspect our property. Afterwards, upon installation, he started sending additional costs that we were held liable for - because his quote did not match the requirements of the property. He has no full functioning team. 3 separate teams arrived at our property to do the work. They never had all the necessary parts or equipment. They had to frequently borrow from us, or even drive to town to go and buy. Upon discussing specific needs that our property had, the owner started becoming verbally aggressive, and accusing us of theft, and various other things. He was unwilling to adapt the project according to our property needs. The employees frequently complained of being underpaid and overworked. After the final installation of the property, the owner owed us some money. In requesting repayment of this, he only paid back half and then removed us from our own solar app accounts. Preventing us from having access to our own system. We have had similar stories from his previous clients. Unfortunately his quotes are comparable and even beats out other, but the client service and installation is poor and unfavourable. In retrospect, we would have rather paid a bit more to work with an expert and professional team. This company brought a lot of conflict, insults and discomfort to our home. The owner was extremely unprofessional and rude.

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Replies (1)
EishKOM Solar Solutions (PTY) LTD
EishKOM Solar Solutions (PTY) LTD's reply10 Oct 2023, 14:04
Official
Hi Marli, Thanks for this review which we only come to see now and appreciate a lot. Yes you are correct that I still had a full time job starting up a business on the side and went through a difficult time with employees who was not happy with the accommodation provided at the premises by the client and also pay. However, in all this you fail to mention that this was a very remote location therefore I agreed with the client that an on-site inspection was not necessary and as a result we spent many hours exchanging pictures, videos, video call, Google earth and Open Solar Software design reviews etc. This whole dispute was a s a result of the earthing ground conditions not being suitable to meet the earthing resistance requirements for the COC. Our quotations terms and conditions very clearly excludes this from the scope as this additional earthing requirement can only be assessed upon final installation when ground resistance testing gets done. You also fail to mention that the client insisted we remove an Inverter from the system as designed to see if he can mange the load which resulted in frequent overload trips on the system. Furthermore demands was placed by the client to increase charging amps from the generator to very high values to reduce the charging time resulting in blow fuses at our expense. The dispute was primarily over the additional earthing costs and additional work we have done which was not quoted for and because we could not come to an agreement I decided to cut our business relationship in good faith and also removed the setup from the remote monitoring platform which anyone else, including the client, could setup themselves or get another installer to assist. Unfortunately in business not all clients are worth keeping which everyone understands and it's unfortunate that this was the case, but since this incident we have installed more than 250 successfully running systems, got registered as accredited installers with many banks (whom we have done very large projects for), Sunsynk, Herholdts Electrical and many others with full-time teams, a dedicated vehicle fleet and provide 24/7 support, maintenance contracts and spare inverters for our clients in case of emergency throughout SA. We continue to provide dedicated support to all our customers who respect us the way we respect them. We are in business now for more than 3 years and we are here to demonstrate that we are not a Fly-By-Night company who cannot be re**** on or trusted for long term support.