Think twice

We travelled with Egyptair on a recent holiday to Italy. Being a frequent international traveler, I thought I knew what bad service is....then came Egyptair. Some roof panels were loose on the plane, these vibrated constantly making it difficult to sleep (and we got exactly the same aircraft on our return trip) In Millan, our one suitcase arrived in a plastic bag, with the content on display for all to see. On return our first leg took of late (also Egyptair) which made our layover extremely tight. We rushed to the gate, boarding was still ongoing. My wife turned to go to the bathroom (which was less than 20m away. The gate agent told her in no uncertain terms that she may not go! ("No time, No Time") We stood in line for the next 25-30 minutes while boarding continued, there was ample time for my wife to visit the loo. On arrival in Johannesburg none of our luggage had arrived. We completed all the paperwork, the suitcases arrived the next day, but 2 of the suitcases were severely damaged, cracked and scratched (you could see into the suitcases). Egyptair terms this "normal wear and tear" The suitcases are no longer useable. To add insult to injury, they stopped responding to my mails over a month ago.