Pathetic service !!!!!

<p>I booked a ticket from Johannesburg to New York for November 25 , but due to unforseen circumstances i had to change the flight , so i went to the airport spoke to a Egypair attendant BEFORE the fight was due to board, he ensured me that the ticket was open, and all i had to do was to contact the ticketing centre and change the date to the new date. I tried to get through more than 10 times, eventually i got through spoke to someone who had to manually open the ticket because it was cancelled by the attendant at the airport, then he said i should call reservations to change the date, i did that someone told me that i could change the ticket, said i should pay an amount of R2240.00 for the change and he would immediately send a confirmation email! he failed to mention anything about a deadline, i paid the amount immediately, sent through the email and waited. then i tried calling the office for 6 days to try and get through to ask for a confirmation email. I sent through an email to 4 different email addresses and i have still not heard anything back</p> <p>Eventually i got through to the same unhelpful, unfriendly representative who told me my reservation was cancelled, i asked to speak to the manager, he said i should call back in 10 minutes, i have been trying to call and no pickup. so i spent about R8000.00 and i still have no reservation.</p> <p>I am going to take this matter up with the consumer council , as well as the law, and iam taking this to the media</p> <p>ticket number : ********** 280041<br />original date : 25 November 2016<br />new date : 13 January 2017<br />route : Johannesburg to New York<br />***<br />UZTGTE</p>