Egypt Air refund and customer service

Worst customer support you can think of. No communication and the support centre doesn't deal with refunds so they are useless with your queries. My flight was cancelled due to the Omicron variant from the UK to SA via Cairo. I filled out the cancellation forms on 01/12/2021 and they have a 21 day policy for a refund. It's been a month and I have followed up countless times from the end of December to no avail. No replies to my email, no progress updates and no number to phone for your refund query.

I wouldn't recommend dealing with this airline, they clearly lack basic customer service facilities and if this is any indication for their flight centre service, you'll probably be left stranded without notice. Don't book with them if you want even half decent customer service.