Egypt Air Are Useless / Sharks

Good Day All

As per my emails below i have been fighting with Egypt air in regards to my claim for them damaging my suit case. i followed there procedures to claim for the damages to my case and sent them all the quotes needed. its taken them since July to return back to me with a final figure to be paid out (take into account the many emails in the interim). The quotation i submitted was to the value of R8100 which came from a well know baggage supplier. Egypt airs return value came back at R2900. I wish i could post the pictures of my case to show you the way Egypt air handle there baggage, you will be disgusted and shocked. i declined there offer and told them to recheck there claim value. Again i have sent many emails to see what is happening and i am getting no reply's what so ever. I have requested them to give me higher managements details so i can take it further but i am being ignored. I have now turned to social media for help and to expose them to get a reply / response. please Egypt Air i am waiting for your response and your call (I wont hold my breath on a call back because they are useless and sharks).

Thank You

Good Day

Please may I get a acknowledgment of the receiving of my email below? This is now the 3rd email I have sent to have no one respond back. I have emailed you three times now with no reply. I would like to know what is happening with my case and claim? Please may you kindly inform me of proceedings. If there is no contact made of any indication of what is happening, then I will be forced to take your company to social media sites and expose the disappointing service you offer and the shocking after services you provide. Even though your airline was the only people handling my baggage (Please see attached pictures taken at JHB airport after landing). If you don’t want to help me then please provide me with higher management contact details and I will send all my emails onto them and then maybe I will get answers. I am willing to give you until close of today to respond to my claims. Please advise.

Regards

Nicholas Schenk

From: Nick Schenk Sent: 20 September 2018 16:51 To: 'Baggage Services' Cc: ********** ********** 'Johannesburg Financial 2' Subject: FW: Egypt Air Baggage Damaged Importance: High

Good Day

Please may I get a acknowledgment of the receiving of my email below? I have emailed you three times now with no reply. I would like to know what is happening with my case and claim? Please may you kindly inform me of proceedings. Please advise.

Regards

Nicholas Schenk

From: Nick Schenk Sent: 20 September 2018 16:41 To: 'Johannesburg Financial 2' Cc: ********** 'Baggage Services'; ********** Subject: FW: Egypt Air Baggage Damaged Importance: High

Good Day

Please may I get a acknowledgment of the receiving of my email below? I have emailed you three times now with no reply. I would like to know what is happening with my case and claim? Please may you kindly inform me of proceedings. Please advise.

Regards

Nicholas Schenk

From: Nick Schenk Sent: 20 September 2018 07:23 To: ********** 'Baggage Services'; ********** 'Johannesburg Financial 2' Subject: FW: Egypt Air Baggage Damaged Importance: High

From: Nick Schenk Sent: 19 September 2018 15:45 To: 'Johannesburg Financial 2' Cc: ********** 'Baggage Services'; ********** Subject: FW: Egypt Air Baggage Damaged Importance: High

Good day

I am just doing a follow up on my below email to you. Please can you inform me of what’s going to take place in regards to my situation / issue? Please can you respond on receiving my mails and respond with a update on what’s going happen? Please I want this situation resolved as soon as possible.

Regards

Nicholas Schenk

From: Nick Schenk Sent: 18 September 2018 13:16 To: 'Johannesburg Financial 2' Cc: ********** ********** ********** Subject: FW: Egypt Air Baggage Damaged Importance: High

Good Day Elizabeth ***/2018 Please find attached pictures taken at JHB international airport at the baggage collection section and then also inspected at Egypt air claims office by one of your consultants as confirmation of luggage being damaged. I contest against the claim settlement from Egypt air and the amount they are putting forward. As per the quotation I submitted to them as per there request this doesn’t cover a third of the cost of my case in question if I was to replace it. This was not my doing and was not expected from your airline in question. If the baggage was handled in the correct manner we wouldn’t be sitting in this situation with damaged baggage. I will not stand for this or accept the amount put forward by Egypt air for their incompetence and mishandling of my baggage. The photos speak for themselves and my baggage was in good condition when leaving Huargada in Egypt. I have provided you with all my flight tickets etc to prove my case. I have provided a quotation as per your request and followed all your procedures. Please can you advise me on how this is going to be settled or agreed upon to a reasonable amount, because with all respect intended the amount given is very unreasonable. Please can you advise at the soonest time possible so we can settle this query at hand. I have been waiting quite some time now to get to this point and do not feel like waiting longer.

Regards

Nick Schenk

Dear Mr. Schenk As per our telephone conversation, please find attached insurance claim discharge form. Please state your reasons for not accepting the compensation given and I will forward your query to our insurance company in Cairo. Regards, Elizabeth

From: Nicholas Schenk ********** Sent: 18 September 2018 11:26 To: Nick Schenk Subject: Egypt Air Baggage Damaged

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