Difficult to deal with Customer Complaints

EgyptAir are by far the worst airline that I have flown with both from a flight experience and customer service perspective.

My bag was lost on the 10th December in JHB, I have little communication from Egypt Air and eventually after 16 days and many attempts for dialog, my bag was found and returned to JFK.

As the bag was returned to JFK and not to me while I was traveling, I never had access to my belongings during my trip, and in fact, I have still not taken delivery of my baggage even now!!

All bar one flight was subject to long delays.

Our last flight was diverted because of bad weather. Whilst this is not EA's fault, there was little communication (if any) to distressed passengers.

Passengers were not provided with any provision during the unexpected layover in Toronto. Passengers slept on the terminal floor in a scene that resembled that of a refugee camp.

In the very least, I'd like EgyptAir to know that they ruined my very expensive holiday.

Thanks,

Matt