customer service ??

reservation number KUNVTW

First we learned that all passengers first and surnames were swapped by the online booking system. Once we reported this, EgyptAir asked us to pay R 3300 to "correct" it. We disagreedand disputed this via mail and verbal conversation, but were almost verbally *********ed by Nilesh Jadav, Rosebank branch of South Africa: "no payment, no re-issued tickets".

As not to jeopardize the journey and to avoid retaliation, eventually we paid. Then Egypt Air used the ticket re-issuing process as an opportunity to collect another R 1345 "tax" from us. We requested an explanation which was not given to us in a satisfying, convincing sense making way.

On the 5th of August we send another mail with our view to:

********** ********** ********** **********

With our mail from the 5th of August, Egypt Air has been given the opportunity to tell their side of the story in the mitigation process by close of business August 8th 2018. To much of a disappointment, this has not happened as yet.

The service received was experienced as ***********, threatening and not welcoming at all.