BAD SERVICE

Unfortunately I had to select a star for this message to be send, as they deserve no star!

Biggest mistake of my life started last year October 18th when I requested a drum shield for a customer of mine. Brian told me it could be done in a day, and very impressed like the other bad review on here I've decided to go ahead.

Payment was done 21 October and my invoice send to me. Order was for a 5 panel 1500x500 and to deliver to my customer in Cape Town. The next day when I asked Brian, he rep**** delivery Friday. The 25th when I asked for a tracking number he rep**** that its a madhouse, month end, weekend and that he will follow up and get back to me....later that afternoon after asking a couple of times he rep**** that the courier will only collect on Monday as they did not have big enough truck and he complained about there poor service. In the meantime I'm sitting with unhappy customer that i promised delivery on Friday. So on the 28th after a couple of messages he rep**** that afternoon that they have load shedding, things are crazy and he will get back to me...I asked If I could send my own courier and he rep**** that I must give him till 15:00 That afternoon after getting no replies, he eventually told me that the couriers will collect the next day - booking never went through due to load shedding. The next morning 29th he send me a message at 07:22 that his in the process of booking the couriers and they will collect anytime between 11 and 17:00 - that afternoon at 17:40 after asking the whole day for the tracking number, he rep**** that his sorry for not answering my calls, but they busy in the factory and as discussed with Jayden they will send the tracking number the next morning. The next morning when I asked for a tracking number he rep**** that his on his way to a customer and will be at work at 11:00 and will send then. 11:36 when I asked him and told him that my customer not happy and I'm losing business he rep**** "2019/10/30, 11:36 am - Brian Drumshields: i said u will have it tomorrow so please be a bit patient ! They 30th he send me a pic for the booking that was not fully done, and when i asked for the waybill, it was send the next morning 31st with a different number. The 31st it was collected - they've charged me R650 for delivery on my invoice and then payed the cheapest way for couriers and I had to phone the couriers myself and pay another R650 to get it to Cape Town over night as my customer furious and demand to receive it the next day. Then another NIGHTMARE! Customer in Cape Town phones me - they received the screen, but very unhappy - poor quality, not the correct size (missing a panel) holes in the one panel, not what they paid for. So on the 05/11/2019 I asked for a refund ......the reply: 2019/11/05, 12:28 pm - Brian Drumshields: Sorry but it won't happen today. Refund takes 7-14 working days. To re-do drum shields we need that one back here first before we start, then we have to order new material before starting on new one. So also won't happen today. So I've told them that I've been reasonable and how can I trust them again and want the refund....reply: 2019/11/05, 1:07 pm - Brian Drumshields: Noted 2019/11/09, 9:58 am - Brian Drumshields: hi mr brian has left the company all of this ill look at on mondsy and we can take it from there. Now we at the 13th: 2019/11/13, 9:20 am - Brian Drumshields: Thank you James, we will get this sorted for you. Thank you for your patience. In the meantime I was phoned and asked if they can send another screen, and swap it with the other one - no problem with that, as long as it gets done. 25th Nothing yet - just excuses After messages by messages we now in December - asking for waybill 2019/12/13, 2:26 pm - Brian Drumshields: yes will send now give me 10 min That afternoon i was told that it will be sorted and was send the booking for courier. 2020/01/15, 1:37 pm - Brian Drumshields: Hi there, will follow up. should've been delivered by now. After messages and lies every day we now at the 20th 2020/01/20, 8:16 am - Brian Drumshields: morning james these usless couriers have broken the shield i dont know what to do now im so stressed its not even funny I phoned the couriers and according to them it was booked, but they have to phone for collection - so it was never collected! Then this message that they will refund: 2020/01/20, 8:21 am - Brian Drumshields: if u want lll do a refund for you ... ill be able to do it 1st week in feb im sorry First week came and gone - last message I received when asking for my refund: 2020/02/07, 1:15 pm - Brian Drumshields: wont be today but in the next few days it will be done as i said all is loaded as soon as my clients pay me there balances ill sort u out.