“Loyal Customer Penalised by System Error – Very Disappointing”

I am honestly so tired of dealing with your system.

I am a loyal customer with a good history, and I regularly purchase OTT vouchers from eGift24 SA. I also use my international credit card for these purchases.

Today, because of what appears to be a bug or problem with your system, my card has now been blocked for 12 hours. To be clear, there is nothing wrong with my overseas card. I am more than willing to provide proof or make a formal statement if required.

This is extremely frustrating for a loyal customer. A system error should not result in a genuine customer being penalised or prevented from using their card for 12 hours.

Managers and management: please start looking after your loyal customers. Customers who have supported your business for a long time can eventually become tired of these experiences — and one day, they simply may not return.

Please investigate this properly and consider how this could have been handled better.