EA
Errol A
1 reviews | Active since Sept 2018
26 Jul 2021, 11:17
Bad Support from eGifts24
I have purchased google play gift card from eGifts24 and have received Country not supported errors. I have contacted Google Play and they have told me that my country settings are correct. But still I cannot activate my gift card. eGift24 staff are really not supportive because the keep sending same support request response all the time which does not solve the problem. Only Google Play support staff are helpful and solve the issue. They have told me that I should rather buy from a reputable service provider and not from eGifts24 in future.
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egifts24.co.za's replyOfficial
04 Aug 2021, 11:08Hi Errol,
Sorry to hear about your poor experience.
Google has confirmed to us that only Google Support will be able to assist with the country error as the issue is not related to the gift card, but due to your account, phone setup or environment. This means that even if your account region is correct, something else could be triggering the error.
In the majority of cases, it seems to be specific ISPs or network setups, but only Google Support will know exactly what's causing it, which is why we have to refer customers to them to resolve. Unfortunately in some cases the 1st-level support from Google do not correctly handle the initial request and just respond with a canned response without any investigation, and that leads to further frustration. However, in all cases that we are aware of, escalating the matter has lead to the support query being properly handled by senior support agents. We've been told by Google that they will be handling these queries better in the future to reduce this friction.
We do apologize for the inconvenience caused, but unfortunately since we cannot escalate or assist with this type of error, we can only request customers to contact Google Play who can resolve the issue or provide feedback on it.
As noted on the Google Gift Card home page for South Africa, we are an authorised retailer for Google Play gift codes in South Africa - https://play.google.com/intl/en_za/about/giftcards/#retailers (click "See More" to show all retailers)
Sorry to hear about your poor experience.
Google has confirmed to us that only Google Support will be able to assist with the country error as the issue is not related to the gift card, but due to your account, phone setup or environment. This means that even if your account region is correct, something else could be triggering the error.
In the majority of cases, it seems to be specific ISPs or network setups, but only Google Support will know exactly what's causing it, which is why we have to refer customers to them to resolve. Unfortunately in some cases the 1st-level support from Google do not correctly handle the initial request and just respond with a canned response without any investigation, and that leads to further frustration. However, in all cases that we are aware of, escalating the matter has lead to the support query being properly handled by senior support agents. We've been told by Google that they will be handling these queries better in the future to reduce this friction.
We do apologize for the inconvenience caused, but unfortunately since we cannot escalate or assist with this type of error, we can only request customers to contact Google Play who can resolve the issue or provide feedback on it.
As noted on the Google Gift Card home page for South Africa, we are an authorised retailer for Google Play gift codes in South Africa - https://play.google.com/intl/en_za/about/giftcards/#retailers (click "See More" to show all retailers)
egifts24.co.za's reply04 Aug 2021, 11:08
Official
Hi Errol,
Sorry to hear about your poor experience.
Google has confirmed to us that only Google Support will be able to assist with the country error as the issue is not related to the gift card, but due to your account, phone setup or environment. This means that even if your account region is correct, something else could be triggering the error.
In the majority of cases, it seems to be specific ISPs or network setups, but only Google Support will know exactly what's causing it, which is why we have to refer customers to them to resolve. Unfortunately in some cases the 1st-level support from Google do not correctly handle the initial request and just respond with a canned response without any investigation, and that leads to further frustration. However, in all cases that we are aware of, escalating the matter has lead to the support query being properly handled by senior support agents. We've been told by Google that they will be handling these queries better in the future to reduce this friction.
We do apologize for the inconvenience caused, but unfortunately since we cannot escalate or assist with this type of error, we can only request customers to contact Google Play who can resolve the issue or provide feedback on it.
As noted on the Google Gift Card home page for South Africa, we are an authorised retailer for Google Play gift codes in South Africa - https://play.google.com/intl/en_za/about/giftcards/#retailers (click "See More" to show all retailers)
Sorry to hear about your poor experience.
Google has confirmed to us that only Google Support will be able to assist with the country error as the issue is not related to the gift card, but due to your account, phone setup or environment. This means that even if your account region is correct, something else could be triggering the error.
In the majority of cases, it seems to be specific ISPs or network setups, but only Google Support will know exactly what's causing it, which is why we have to refer customers to them to resolve. Unfortunately in some cases the 1st-level support from Google do not correctly handle the initial request and just respond with a canned response without any investigation, and that leads to further frustration. However, in all cases that we are aware of, escalating the matter has lead to the support query being properly handled by senior support agents. We've been told by Google that they will be handling these queries better in the future to reduce this friction.
We do apologize for the inconvenience caused, but unfortunately since we cannot escalate or assist with this type of error, we can only request customers to contact Google Play who can resolve the issue or provide feedback on it.
As noted on the Google Gift Card home page for South Africa, we are an authorised retailer for Google Play gift codes in South Africa - https://play.google.com/intl/en_za/about/giftcards/#retailers (click "See More" to show all retailers)