Unacceptable service

Placed an order with eGadget on 3rd July with indication of 5-7 day delivery, follow ups on 14 July, 21 July, 27 July, 29 July, 2 August committed deliver but to no avail. On 2nd August attempted refund with 10 - 14 day refund. Despite follow up's on 15th August, 23rd August, 24th August and 6th September payment was not processed. On escalation on 6 September payment was processed resulting in payment occurring 26 days after cancellation, twice agreed service levels.