ST
Sweetness T
1 reviews | Active since Jul 2021
13 Aug 2022, 23:30
REFUND NOT PAID
I purchase a Mecer Inverter on 24/5/22. It was conveyed to me that the stock will be available on the 10th June 2022 thereafter the date changed 3 times. On the 25/ 6/2022 I requested a refund again Biancia informed that refund takes between 10-14 days to be processed. During the week followed with Biancia, her response was a **** of bull with excuses again. I am disgusted by this company and their **** service. They are full of stories. I have to wonder if they truly refund people. My son is going for an operation soon and I desparately need the money to cover up the 200% that the medical aid is not covering. I regret making a deal with Egadgets. They are not trustworthy at all.
Helpful (0)
Replies (7)0
Replies (7)
eGadgets's replyOfficial
16 Aug 2022, 15:39Good day Mrs. Totoba. We hope you are well. In the very beginning before placing your order, we have records of informing you that the item was on backorder (no physical stock on hand). The ETAs we relay to you are given to us by our distributors/suppliers. If the ETA is moved forward with them, it moves forward with us. We would love nothing more than to receive the stock, deliver and fulfil orders but we are the mercy of our suppliers.
We also stressed to you and request that you should not place your order if you are not willing to wait for stock to arrive. With regards to your refund, you have many emails from us corresponding with you. This transaction will be completed and you will receive further email correspondence from us.
Thank you.
We also stressed to you and request that you should not place your order if you are not willing to wait for stock to arrive. With regards to your refund, you have many emails from us corresponding with you. This transaction will be completed and you will receive further email correspondence from us.
Thank you.
eGadgets's reply16 Aug 2022, 15:39
Official
Good day Mrs. Totoba. We hope you are well. In the very beginning before placing your order, we have records of informing you that the item was on backorder (no physical stock on hand). The ETAs we relay to you are given to us by our distributors/suppliers. If the ETA is moved forward with them, it moves forward with us. We would love nothing more than to receive the stock, deliver and fulfil orders but we are the mercy of our suppliers.
We also stressed to you and request that you should not place your order if you are not willing to wait for stock to arrive. With regards to your refund, you have many emails from us corresponding with you. This transaction will be completed and you will receive further email correspondence from us.
Thank you.
We also stressed to you and request that you should not place your order if you are not willing to wait for stock to arrive. With regards to your refund, you have many emails from us corresponding with you. This transaction will be completed and you will receive further email correspondence from us.
Thank you.
ST
Sweetness T's updateReviewer Update
16 Aug 2022, 20:31Re-Egadgets: I am less interested to hear your lalabye stories. No one said backorder means that I'll have to wait for more than 2 months for my order. When you give a customer a specific you must honor it and stop creating empty expectations. I just want my refund. I am tired of following up with you people. Yesterday I phoned you, my query was escalated to Chantal ( Accounts Dept) up until today she has not responded to the email and today's one. So please stop saying 'you are corresponding with me' when there is no indication as to when to expect my refund.
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Sweetness T's update16 Aug 2022, 20:31
Reviewer Update
Re-Egadgets: I am less interested to hear your lalabye stories. No one said backorder means that I'll have to wait for more than 2 months for my order. When you give a customer a specific you must honor it and stop creating empty expectations. I just want my refund. I am tired of following up with you people. Yesterday I phoned you, my query was escalated to Chantal ( Accounts Dept) up until today she has not responded to the email and today's one. So please stop saying 'you are corresponding with me' when there is no indication as to when to expect my refund.
eGadgets's replyOfficial
17 Aug 2022, 09:10Maam, if you would check your email, correspondence has been sent.
Thank you.
Thank you.
eGadgets's reply17 Aug 2022, 09:10
Official
Maam, if you would check your email, correspondence has been sent.
Thank you.
Thank you.
ST
Sweetness T's updateReviewer Update
17 Aug 2022, 18:47I just read your email received today @9:09am That is not good enough and your response doesn't get me excited. Why Saturday instead of any day during the week? After all this waiting, If you process the payment on Saturday that means I still have to wait for another 2-3 days before the money reflect in my account.
Woow I must say, your service is super 👌.
Woow I must say, your service is super 👌.
ST
Sweetness T's update17 Aug 2022, 18:47
Reviewer Update
I just read your email received today @9:09am That is not good enough and your response doesn't get me excited. Why Saturday instead of any day during the week? After all this waiting, If you process the payment on Saturday that means I still have to wait for another 2-3 days before the money reflect in my account.
Woow I must say, your service is super 👌.
Woow I must say, your service is super 👌.
ST
Sweetness T's updateReviewer Update
23 Aug 2022, 13:06On the 17/8/22 I I was promised that the refund will be processed by 21/8/22. Up until today I have not received my refund. How much longer must I wait?
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Sweetness T's update23 Aug 2022, 13:06
Reviewer Update
On the 17/8/22 I I was promised that the refund will be processed by 21/8/22. Up until today I have not received my refund. How much longer must I wait?
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Sweetness T's updateReviewer Update
24 Aug 2022, 20:40Biancia I want my money back. Egadgets is a s...t company. They are *************. They are quick to take your money bit full of nonsense when they must refund you. I am not going to stop posting until I get my money.
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Sweetness T's update24 Aug 2022, 20:40
Reviewer Update
Biancia I want my money back. Egadgets is a s...t company. They are *************. They are quick to take your money bit full of nonsense when they must refund you. I am not going to stop posting until I get my money.
ST
Sweetness T's updateReviewer Update
07 Sept 2022, 09:53Up until today I have not received my refund The last communication from Chantal confirmed the refund will be done on the first week of September. I have decided to hand over my case to an attorney. It looks like it's the only way I can force them to pay me. I am disgusted by egadgets and I wouldn't encourage anyone to purchase from them at all.
ST
Sweetness T's update07 Sept 2022, 09:53
Reviewer Update
Up until today I have not received my refund The last communication from Chantal confirmed the refund will be done on the first week of September. I have decided to hand over my case to an attorney. It looks like it's the only way I can force them to pay me. I am disgusted by egadgets and I wouldn't encourage anyone to purchase from them at all.