eGadgets, refund me.

I made an online purchase on 19 August 2022, after I've made payment I was informed that the items I've purchased are out of stock. At the time of making the purchase they were in stock. I was told by Biancia that I will be refunded and that as per their terms and conditions a refund will take between 10 -14 days. The matter was then escalated to Chantal. Today is 10 October 2022 and not only have I not been refunded, my emails now goes unanswered.