Bad customer service, no delivery and still no refund paid

I placed an order with them on 12 July. The order never arrived when they said it would. I had to follow up continuously, only to be told, they are out of stock. They find a damaged item, which seems to have gotten damaged in their warehouse somehow and then they couldnt find me a replacement item. That was already 3 weeks later after I placed the order. Then Biancia asked me at the beginning of August if I wanted a refund because they cannot give me what i bought - I immediately said yes! Now another month has passed and still no refund. Biancia said I must wait an initial 10-14 work days (yes, it is a long time to wait for a refund!), which I did and still no refund paid. Then I followed up again, they told me they escalated to accounts - still nothing was paid. It is now 6 September, and I have been waiting since 3 August for my refund. The latest update I got is that I must wait till the weekend - WHY? Just pay me. I have waited more than long enough already! This is not a good company to work with. They do not give good service, you have the ask for updates the whole time and now I have to wait for MY money to be paid back to me!