Terrible Service (Inconsistent Settlement Times and Dates)

<p>I signed up with you people because I realised that my business had out grown the Nedbank PocketPos. The sales consultant convinced me that your processes and systems are seemless and personalised to your clients and that I would get one point of contact. He aslo confirmed that the settlements timess would not change from what I'm accustomed to. Little did I know that I was signing up for a nightmare!!! I m not one to trash anyone if something goes wrong once, but this is ridiculous. This happens every other week. The bulk of my business runs on Saturday and Sunday and I understand that the settlement takes place on a Tuesday but its never the case. I have to phone EFTPOS everytime to find out what the hold up is and everytime its excuses. I equally run a business which requires cashflow and to make payments. Today is a Tuesday and religiously the funds did not reflect in my account and as ususal I had to phone you to enquire and I was informed that you have now changed banks from Standard Bank to ABSA because the fees are cheaper and that the settlement will now take 48 hours to clear. AT WHAT POINT WHERE YOU GOING TO INFORM YOUR CLIENTS OF THIS CRITICLE BUSINESS DECISION?????? You have no regard about your clients buisnesses other than yours. I m defaulting on my payment SLAs with people and companies I do business with. You need to get your ducks in a row and get someone to train you on Customer Relationship Management. Time is money, you delay me, I delay and suquently I lose money. Someone needs to get back to ASAP before I take my buinsess elsewhere. Very disappointed, Michael (RednBlackStudio).</p>