aR
alain R
1 reviews | Active since Jun 2014
30 Mar 2016, 08:32
Terrible service and ongoing issues
Our shop relies on it's cr card machine to trade. Eftpos regularly stops working and often does not process a number of bank cards such as capitec etc. Emails requesting assistance are ignored, calls to the call center are not followed through and it is left to us to try sort it out. Only their billing seems to work without a glitch. Buyer beware!
Helpful (0)
Replies (1)0
Replies (1)
Eftpos's replyOfficial
30 Mar 2016, 10:31Hello al123456,
Hi Alain.
We apologise for any inconvenience caused using our product.
We are aware there have been terminal issues at your site over the past few months.
If I can ask that when you call into call centre to get a reference number so management can investigate any lapses in services or respond accordingly if SLA's are not met.
Regarding the last few calls into call centre:
13 January 2016 - there was a terminal issue, a technician attended to it on 14 January.
5th February 2016 - there was a dip in communications and the issue was resolved over the phone by rebooting the unit.
11 March - The terminal keys became ******* which does happen. The unit was replaced.
24 March a call was logged for a SIM card replacement, which was attended too.
If at any time a card declines for an unknown reason mail us the first 8 digits of the card so we can investigate.
Please feel free to escalate any issues you may have so we can ensure you get the service you deserve.
Regards
Steven Horwitz on behalf of EFTPOS
Hi Alain.
We apologise for any inconvenience caused using our product.
We are aware there have been terminal issues at your site over the past few months.
If I can ask that when you call into call centre to get a reference number so management can investigate any lapses in services or respond accordingly if SLA's are not met.
Regarding the last few calls into call centre:
13 January 2016 - there was a terminal issue, a technician attended to it on 14 January.
5th February 2016 - there was a dip in communications and the issue was resolved over the phone by rebooting the unit.
11 March - The terminal keys became ******* which does happen. The unit was replaced.
24 March a call was logged for a SIM card replacement, which was attended too.
If at any time a card declines for an unknown reason mail us the first 8 digits of the card so we can investigate.
Please feel free to escalate any issues you may have so we can ensure you get the service you deserve.
Regards
Steven Horwitz on behalf of EFTPOS
Eftpos's reply30 Mar 2016, 10:31
Official
Hello al123456,
Hi Alain.
We apologise for any inconvenience caused using our product.
We are aware there have been terminal issues at your site over the past few months.
If I can ask that when you call into call centre to get a reference number so management can investigate any lapses in services or respond accordingly if SLA's are not met.
Regarding the last few calls into call centre:
13 January 2016 - there was a terminal issue, a technician attended to it on 14 January.
5th February 2016 - there was a dip in communications and the issue was resolved over the phone by rebooting the unit.
11 March - The terminal keys became ******* which does happen. The unit was replaced.
24 March a call was logged for a SIM card replacement, which was attended too.
If at any time a card declines for an unknown reason mail us the first 8 digits of the card so we can investigate.
Please feel free to escalate any issues you may have so we can ensure you get the service you deserve.
Regards
Steven Horwitz on behalf of EFTPOS
Hi Alain.
We apologise for any inconvenience caused using our product.
We are aware there have been terminal issues at your site over the past few months.
If I can ask that when you call into call centre to get a reference number so management can investigate any lapses in services or respond accordingly if SLA's are not met.
Regarding the last few calls into call centre:
13 January 2016 - there was a terminal issue, a technician attended to it on 14 January.
5th February 2016 - there was a dip in communications and the issue was resolved over the phone by rebooting the unit.
11 March - The terminal keys became ******* which does happen. The unit was replaced.
24 March a call was logged for a SIM card replacement, which was attended too.
If at any time a card declines for an unknown reason mail us the first 8 digits of the card so we can investigate.
Please feel free to escalate any issues you may have so we can ensure you get the service you deserve.
Regards
Steven Horwitz on behalf of EFTPOS