1 reviews | Active since Sept 2013
Furious
I signed up with these guys knowing that id pay R249 per month. I was never told about other fees by the guy who assisted me. A few days after installation a bill comes, and ive been charges R1500 for numerous charges that i wasn't aware of.<br> <br> To top everything off, my machine is banked everyday and i was promised that once its banked funds swiped would reflect the following day. Ive been waiting for funds for more than a week now and i have deadlines as the business and commitments that I'm now late to pay for. Stock cannot be bought because EFTPOS doesn't want to pay me my money. I spoke to the guy who assisted me and told him to cancel the damn thing and give me my money, still to no avail. <br> <br> I want my Money EFTPOS AND FOR YOU TO REMOVE YOUR PATHETIC SERVICES FROM MY PREMISES. I'M NOT TRYING TO HAVE YOU GUYS BECOME MILLIONAIREs OVER MY MONEY, I THOUGHT I WAS SAVING AND LITTLE DID I KNOW. <br> <br> I WOULD HAVE APPRECIATED HONESTY FROM THE GET GO. <br> <br> IM BUSY SIGNING WITH NEDBANK, PLEASE REMOVE YOUR TERMINAL AND refund me my monies.
Dear Amanda
We apologise the inconvenience caused. We have accepted your cancellation and will be collecting the unit shortly.
With regard the 2 points of concern:
1) delayed settlement of funds.
The error was on our side. We loaded incorrect bank details and as such settlements were rejected. We have since rectified the bank details and released all funds settled.
2) unknown charges.
All charges that were billed are catered for in the contract and initialled by the owner of the business. We do feel the costs were communicated clearly at the time of sign up.
Thank you
Best regards,
Dear Amanda
We apologise the inconvenience caused. We have accepted your cancellation and will be collecting the unit shortly.
With regard the 2 points of concern:
1) delayed settlement of funds.
The error was on our side. We loaded incorrect bank details and as such settlements were rejected. We have since rectified the bank details and released all funds settled.
2) unknown charges.
All charges that were billed are catered for in the contract and initialled by the owner of the business. We do feel the costs were communicated clearly at the time of sign up.
Thank you
Best regards,