Disgusting service

On the 29/01/2018 I made a transaction of R 35200.00 for the private party to be held at Diwetse Sports bar and the transaction was approved (pin driven) and the device duly banked as well.

I got a shocker on Friday 02/02/2018 when I checked my bank statement and realized that the money had still not be deposited in my account and contacted your Helpdesk (which is not Helpful) and spoke to Thabisile on ***and she requested that I send her the sale slip "for manual capturing" which didn't make sense as the transaction had been approved online. I explained to her that the money was a payment of a private party to be held on Sunday 04th February and that it was imperative that it be released before then, I pleaded with her that the process be expedited and she promised to call me back to advice on a way forward. She didn't call back.

On Saturday I called again (Ref ********** 1) as the money was still lying somewhere with you and got the most appalling excuse of all that your finance people don't work on weekends and that there was NO ONE at Eftpos who could assist me as it was a Saturday.

I called again on Monday and requested to speak to finance and they advised that they cant assist and should speak to Zanele, I spent almost 20 minutes an the phone and she promised to call me back by 10:00 and she hasn't called. I sent an email detailing my displeasure and again (another delaying exercise) they wanted copies of the sale slip and batch report which I sent to them and their ***** manager Steven Horwitz confirmed receipt of same and also promised to revert to me shortly and I am still waiting, somehow I think these people lack a sense of urgency and know nothing about the value of giving feedback to their clients. Because of Eftpos, I am R 35 000 out of pocket and cant afford such as a small business. I NEED MY MONEY TODAY