Terrible Service with no accountability

EFI FURNITURE REMOVALS – DAMAGED MATTRESS & LOUNGE SUITE | STILL WAITING FOR RESOLUTION

I am extremely disappointed with the manner in which EFI Furniture Removals has handled the damage to my belongings following my furniture removal.

My mattress and lounge suite were damaged during the move. The damages were reported to EFI and acknowledged, yet I am still waiting for a proper resolution.

What is particularly frustrating is that after acknowledging the damages, communication has effectively gone quiet. I have not received a clear answer regarding compensation, repair, replacement or when this matter will actually be resolved. When I phone Caleb ignores my calls, if I call from another number, he answers and as soon as he hears my voice, he puts down.

Accidents can happen during a move. What defines good customer service is how a company takes responsibility and resolves the problem afterwards.

I am not asking for anything unreasonable. I simply want EFI Furniture Removals to provide a fair resolution for the damage to my belongings and communicate with me.

I would like EFI to urgently confirm:

• How the damaged mattress and lounge suite will be dealt with; • Whether the items will be repaired, replaced or compensated for; and • When this matter will be finalised.

I have given EFI an opportunity to address the matter directly, but the lack of feedback has left me with no choice but to make my experience public.

If the matter continues without resolution, I will consider escalating the complaint through the appropriate consumer dispute-resolution channels.

EFI Furniture Removals, please contact me and resolve the damage that has already been reported and acknowledged.