Poor service and quality of delivery

Their communication and service prior to my move was good -efficient and clear, even when they came to collect my stuff. However, the service from then was not up to standard. 1. My furniture was received one week later than the ETA. On the day of delivery, I was told 9 in the morning, waited the whole day only for them to say they only able to come at 5. To which they still werent there and had to arrange for the next week. 2. I paid for 'sleeves' to cover the couch and bed - when it arrived it was not sleeves, it was bubble wrap and the couch and bed was not covered fully, it was open and scratched. 3. When I refused to make payment for the sleeves, their supervisor informed them not to offload and not to deliver the stuff when I had made full payment apart from the sleeves which they did not use for my stuff. 4. They then became rude and unprofessional and werent willing to understand my concerns. Furthermore, they had also sent an image of a quote that I did not receive and I did not sign for that had an extra cost. There was all of a sudden an extra R400 to the agreed upon fee. I spoke to a Mr Mohammed who was not friendly and not willing to speak and understand, was rude and kept saying 'pay the money' on repeat when called. 5. They also use a third party for delivery so there is a lot of handling and moving of your stuff, pick up stuff with one company, drop off at warehouse then load onto another truck, deliver to another warehouse and then use another company to collect and deliver. 6. Communication with the driver is difficult because they do not work for efi but for another 3rd party company.

I would not reccomend using them.